Warranty
Cleverscope Warranty and Repair Policy
Extended Warranty
A Lifetime warranty is available for CS3xx owners
Subject
to registration of ownership within one month of purchase (automatic
for web purchasers) we will continue to support and repair at no charge
any CS3xx units returned to our office after the warranty period where the
fault would have been covered as below.
All freight, duties and customs charges are the responsibility of the owner.
A 5 year warranty is available for CS4xx and CS5xx owners
Subject to registration of ownership within one month of purchase (automatic for web purchasers) we will continue to support and repair at no charge any units returned to our office after the warranty period where the fault would have been covered as below.
All freight, duties and customs charges are the responsibility of the owner.
To register, send an email to register@cleverscope.com, with register in the subject line, and include your Company name, your name, your email address and your serial number in the body.
Cleverscope’s
policy is to achieve service for the customer in as short a time as is
practical. Provided the faulty equipment is cosmetically suitable, the
customer will usually be sent a replacement immediately. The replacement
may be new or refurbished, but will be of an equivalent standard to the
equipment returned. Cleverscope keeps the returned unit. On occasions
Cleverscope will work with the customer to effect correct operation if
there is a software or operational problem before swapping units.
Where the equipment is returned outside the
warranty period, the customer is responsible for freight and
refurbishment costs. Freight costs are to and from Cleverscope in New
Zealand. Cleverscope will provide a Fedex Freight account if required.
Costs will be invoiced to the customer after completion of
refurbishment. Cleverscope will give its best endeavours to keep the
refurbishment costs to a minimum.
Where the equipment is returned in the first year, Cleverscope will provide, at its discretion, freight account details to send the goods to Cleverscope, and return a replacement unit to the customer. Discretion is due to unusual or high cost of freight, which is beyond Cleverscope's control. In all cases, the warranty wording below applies.
Warranty
CS3xx - Three years from production date.
Cleverscope
warrants that the product will be free from defects in materials and
workmanship for a period of 3 years from the production date. If the
product proves defective during this warranty period, Cleverscope, at
its option, will either repair the defective product without charge for
parts and labor, or will provide a replacement in exchange for the
defective product. Batteries are excluded from this warranty. Parts,
modules and replacement products used by Cleverscope for warranty work
may be new or reconditioned to like new performance. All replaced parts,
modules and products become the property of Cleverscope.
CS4xx and CS5xx - Three years from production date.
Cleverscope
warrants that the product will be free from defects in materials and
workmanship for a period of 3 years from the production date. If the
product proves defective during this warranty period, Cleverscope, at
its option, will either repair the defective product without charge for
parts and labor, or will provide a replacement in exchange for the
defective product. Batteries are excluded from this warranty. Parts,
modules and replacement products used by Cleverscope for warranty work
may be new or reconditioned to like new performance. All replaced parts,
modules and products become the property of Cleverscope.
In
order to obtain service under this warranty, the Customer must notify
Cleverscope of the defect before the expiration of the warranty period
and make suitable arrangements for the performance of service. Customer
shall be responsible for packaging and shipping the defective product to
the service center designated by Cleverscope, shipping charges prepaid
or using a freight account offered by Cleverscope, at its discretion.
Cleverscope shall pay for the return of the product to Customer, at its
discretion. Customer shall be responsible for paying all duties, taxes,
and any other charges required in order to ship the product.
This
warranty shall not apply to any defect, failure or damage caused by
improper use or improper or inadequate maintenance and care. Cleverscope
shall not be obligated to furnish service under this warranty a) to
repair damage resulting from attempts by personnel other than
Cleverscope representatives or their agents to install, repair or
service the product; b) to repair damage resulting from improper use or
connection to incompatible equipment; c) to repair any damage or
malfunction caused by the use of non-Cleverscope supplies; or d) to
service a product that has been modified or integrated with other
products when the effect of such modification or integration increases
the time or difficulty of servicing the product.
This
warranty is given by Cleverscope with respect to the product in lieu of
any other warranties, express or implied. Cleverscope and its vendors
disclaim any implied warranties of merchantability or fitness for a
particular purpose. Cleverscope's responsibility to repair or replace
defective products is the sole and exclusive remedy provided to the
customer for breach of this warranty. Cleverscope and its vendors will
not be liable for any indirect, special, incidental, or consequential
damages irrespective of whether Cleverscope or the vendor has advance
notice of the possibility of such damages.
Production Date
The production date is derived from the serial number.
The first letter gives the month in which production occurred (A= 1, B=2 .. K=11, L=12)
The second letter gives the year in which production occurred (A = 2001, B = 2002 ..)