CS548 Connection Instability on Windows 11
CS548 Connection Instability on Windows 11, a forum discussion on Cleverscope Mixed Signal USB Oscilloscopes. Join us for more discussions on CS548 Connection Instability on Windows 11 on our Interface issues forum.
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JohJur
20th March
Posts: 4
Hi everyone,
we’re having recurring connection issues with our CS548 units on Windows 11. Both Cleverscope4 and our Python scripts lose connection after a random number of acquisitions—sometimes after just a few, sometimes after several thousands(we use USB). Once the disconnect happens, the software locks up and we must restart (power?cycle) the CS548 to make it usable again.
We have tested two different CS548 devices on two separate Windows 11 PCs, and the issue occurs on all combinations. Firmware and Cleverscope4 are fully up to date. We did not see this behavior on Windows 10.
Has anyone experienced similar instability on Windows 11, or knows of any related driver/compatibility issues?
Thanks!
we’re having recurring connection issues with our CS548 units on Windows 11. Both Cleverscope4 and our Python scripts lose connection after a random number of acquisitions—sometimes after just a few, sometimes after several thousands(we use USB). Once the disconnect happens, the software locks up and we must restart (power?cycle) the CS548 to make it usable again.
We have tested two different CS548 devices on two separate Windows 11 PCs, and the issue occurs on all combinations. Firmware and Cleverscope4 are fully up to date. We did not see this behavior on Windows 10.
Has anyone experienced similar instability on Windows 11, or knows of any related driver/compatibility issues?
Thanks!
bartschroder
22nd March
Posts: 506
Hi Johannes,
We have had a few reports of this. However, we have not been able to reproduce it on 6 x Win 11 machines.
I have a couple of questions:
1. Are you using the USB cable we supplied with the CS548? Some customers swapped to our one, and the problem went away.
2. Are you powering the CS548 off a different power supply to the one we provided. If so, is there a continuous earth between the negative connection of the plug into the CS548 and the mains earth pin?
3. Are you able to send us your Windows 11 System Information summary page? Please email to support@cleverscope.com.
Are you from evs-inmotion?
let us know how you go.
We have had a few reports of this. However, we have not been able to reproduce it on 6 x Win 11 machines.
I have a couple of questions:
1. Are you using the USB cable we supplied with the CS548? Some customers swapped to our one, and the problem went away.
2. Are you powering the CS548 off a different power supply to the one we provided. If so, is there a continuous earth between the negative connection of the plug into the CS548 and the mains earth pin?
3. Are you able to send us your Windows 11 System Information summary page? Please email to support@cleverscope.com.
Are you from evs-inmotion?
let us know how you go.
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