Channel 2 LED lighting red after starting scope
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Booster
18th June
Posts: 6
Hey,
We are experiencing two issues with our Cleverscope CS548 after a recent firmware update, and we would appreciate your help.
1. Channel 2 LED lights sometimes red
After turning on the CS548, the device cycles through all colors. After this procedure Channel 2 sometimes stays solid red.
- This happens even if we swap the cables or disconnect the external device entirely.
- After power-cycling the Cleverscope multiple times (about 10 times), the LED finally turns green.
- This issue existed before, but it became significantly worse after updating the firmware to Version 05.05.34.
2. Channel 1 Blue LED (we don’t know, if it was a failure)
When we configure the Cleverscope via a Python script and select a trigger channel, the LED on Channel 1 turns blue.
-We initially thought the blue LED indicates the selected trigger channel. However, even if we set Channel 2 or Channel 3 as the trigger channel, Channel 1 remains blue.
-After the measurement finishes, Channel 1 switches back to green.
-This behavior only started appearing after the latest firmware update.
Device & Software Details:
Device: Cleverscope CS548 Hw-Version 5.1 (Sn: EW10200)
Probes: Channel1:HP-9258 ; Channel2:CP-2250
Previous Firmware Version (where red LED was less frequent): As supplied in 2022/2023
Current Firmware Version: 05.05.34
What could be the root cause of the Channel 2 boot issue? Is it a hardware tolerance/drift problem? And what could be the reason for the blue lighting LED?
Thanks in advance for your reply!
Best regards
We are experiencing two issues with our Cleverscope CS548 after a recent firmware update, and we would appreciate your help.
1. Channel 2 LED lights sometimes red
After turning on the CS548, the device cycles through all colors. After this procedure Channel 2 sometimes stays solid red.
- This happens even if we swap the cables or disconnect the external device entirely.
- After power-cycling the Cleverscope multiple times (about 10 times), the LED finally turns green.
- This issue existed before, but it became significantly worse after updating the firmware to Version 05.05.34.
2. Channel 1 Blue LED (we don’t know, if it was a failure)
When we configure the Cleverscope via a Python script and select a trigger channel, the LED on Channel 1 turns blue.
-We initially thought the blue LED indicates the selected trigger channel. However, even if we set Channel 2 or Channel 3 as the trigger channel, Channel 1 remains blue.
-After the measurement finishes, Channel 1 switches back to green.
-This behavior only started appearing after the latest firmware update.
Device & Software Details:
Device: Cleverscope CS548 Hw-Version 5.1 (Sn: EW10200)
Probes: Channel1:HP-9258 ; Channel2:CP-2250
Previous Firmware Version (where red LED was less frequent): As supplied in 2022/2023
Current Firmware Version: 05.05.34
What could be the root cause of the Channel 2 boot issue? Is it a hardware tolerance/drift problem? And what could be the reason for the blue lighting LED?
Thanks in advance for your reply!
Best regards
bartschroder
3rd July
Posts: 511
My Apologies for not replying,
We have discovered that the calibrate process causes these symptoms when using later firmware on a v5.1 scope. This will be fixed next week, and we'll let you know when it is done.
So did this happen after self calibration?
kind regards
Bart
We have discovered that the calibrate process causes these symptoms when using later firmware on a v5.1 scope. This will be fixed next week, and we'll let you know when it is done.
So did this happen after self calibration?
kind regards
Bart
Booster
12th August
Posts: 6
Hey,
sorry for the late reply.
I cannot tell you exactly, because we performed the self-calibration directly after the firmware update.
Best regards
sorry for the late reply.
I cannot tell you exactly, because we performed the self-calibration directly after the firmware update.
Best regards
bartschroder
12th August
Posts: 511
Hi ,
Just to let you know the 'Current Firmware Version': 05.05.34 is actually application software version running on the PC. It would really helpful to have the firmware version, which you can find by doing 'Help/About Cleverscope'. It is generally a 4 digit number.
regards
Just to let you know the 'Current Firmware Version': 05.05.34 is actually application software version running on the PC. It would really helpful to have the firmware version, which you can find by doing 'Help/About Cleverscope'. It is generally a 4 digit number.
regards
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