CS328 dc offset on 5.05.40

Hi, I have one of the original CS328 units. I have just downloaded software version 5.05.40 because it says it supports all units and from Win 10 on. I'm using Win 10. I was excited because it say it supports calibration for all models. But upon running it, I find it doesn't support calibration for my unit! I have to use old software to do the calibration. But when I run the newly calibrated scope against the latest software, the trace has a small dc offset. I had the same issue with 5.05.38 and was hopeful the latest version could calibrate my scope. Have you dropped support for my old scope?

Hi, I have one of the original CS328 units. I have just downloaded software version 5.05.40 because it says it supports all units and from Win 10 on. I'm using Win 10. I was excited because it say it supports calibration for all models. But upon running it, I find it doesn't support calibration for my unit! I have to use old software to do the calibration. But when I run the newly calibrated scope against the latest software, the trace has a small dc offset. I had the same issue with 5.05.38 and was hopeful the latest version could calibrate my scope. Have you dropped support for my old scope?

Hi Ivo,
We will fix this. I will let you know when it is in the app.
We did have problems with the USB driver that would run under Win 10, but that has been resolved, so now it all works again.

- Bart

Hi Ivo, We will fix this. I will let you know when it is in the app. We did have problems with the USB driver that would run under Win 10, but that has been resolved, so now it all works again. - Bart

Hi Bart,

Many thanks. I confess, I would have been surprised if you had left your product's origins unsupported!!

Kind Regards
Ivo

Hi Bart, Many thanks. I confess, I would have been surprised if you had left your product's origins unsupported!! Kind Regards Ivo