Problem displaying Stream capture

I'm using the latest version
App : 6.685
FW : 6466
HW : 3.7
Win7

When I use the scope in Stream mode, the process seems to go fine, I can see the waveform scrolling, press pause and perform some visual opperation (zoom, scroll etc...). Then after a little while (30 - 60 sec) the whole waveform go blak and start over. If I hit Stream again to stop capturing the whole display go empty and there is no data displayed anymore.

I tried following the video tutorial to make sure I have the right settings, problem still there

Tried to save and re-open the files. The display is still blank

I tried installing CS on an other laptop and I have the same problem. With a simple setup : Chan A connected to PROBE COMP, I run Stream for minute or so and the stop. The display goes empty at all time.

Thanks for your help

I'm using the latest version App : 6.685 FW : 6466 HW : 3.7 Win7 When I use the scope in Stream mode, the process seems to go fine, I can see the waveform scrolling, press pause and perform some visual opperation (zoom, scroll etc...). Then after a little while (30 - 60 sec) the whole waveform go blak and start over. If I hit Stream again to stop capturing the whole display go empty and there is no data displayed anymore. I tried following the video tutorial to make sure I have the right settings, problem still there Tried to save and re-open the files. The display is still blank I tried installing CS on an other laptop and I have the same problem. With a simple setup : Chan A connected to PROBE COMP, I run Stream for minute or so and the stop. The display goes empty at all time. Thanks for your help

Hello tamsed,
We are not certain what is going wrong here.
However, we have released an update, version 4688, which includes stream section exporting (see File/Export Stream), and improvements in Stream speed. It also includes updates to the FRA, in particular calibrating jig parasitics.
I have check out 4688, and it is working well, and not showing any of the symptoms you describe. I was using it with 6467 firmware.

I hope this helps.

Hello tamsed, We are not certain what is going wrong here. However, we have released an update, version 4688, which includes stream section exporting (see File/Export Stream), and improvements in Stream speed. It also includes updates to the FRA, in particular calibrating jig parasitics. I have check out 4688, and it is working well, and not showing any of the symptoms you describe. I was using it with 6467 firmware. I hope this helps.

Hi,

The new release fixed the problem. I did the update and the stream is now working perfectly

Thanks

Hi, The new release fixed the problem. I did the update and the stream is now working perfectly Thanks