Win10 x64 Installation Freeze

Win10 x64 Installation Freeze, a forum discussion on Cleverscope. Join us for more discussions on Win10 x64 Installation Freeze on our Installation Issues forum.

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23 Dec 2017
Posts: 5

Every time I try to run the installer, it freezes. This is a new installation. I am running Win10 x64 with an i7 and 32GB of RAM. I select just the CS328A driver and the application software (NI-VISA is checked but disabled). It just sits there forever on the attached screen. I cannot move the dialog box; I cannot click "Cancel". I do have to run as administrator as my machine is fairly locked down.

Attached Files

23 Dec 2017
Posts: 412

Hello,
When you start the installer does anything at all happen - for example the CS328A USB driver dialogs start up? Is there any chance you have a firewall that could be causing issues.
The app is pretty new, but we have checked it with Win 10 x64 on several machines, and it has been fine.

Can you please do a Ctrl Shift ESC, and see how much CPU is being used by the installer? If 0%, then I'd be thinking a firewall or virus checker stalling it. Maybe you could turn off your virus checking and firewall. We use Bitdefender, and it is nor reporting any viruses in the build.

4th January
Posts: 5

I run setup.exe and I get the checkboxes. I uncheck the CS448 then click the Install button. The dialog changes to say that it is installing the Cleverscope CS328A Driver, but nothing else happens.

Maybe there is a firewall causing issues (I am on a corporate network). I know other people have installed this on their PC (not Win10) and never seemed to have any issues.

In Task Manager, setup.exe shows 0% CPU.

I unfortunately have very little control on my PC. We are using Symantec Endpoint Protection, but when I open it up, it says that "Proactive Threat Protection is disabled", so I don't think that's the problem. It appears as if there are no firewalls on my PC, but that doesn't mean there isn't a corporate one.

24th January
Posts: 5

Does the installer go out on the network?

24th January
Posts: 6

It does not go out on the network but Windows 10 now has Windows Defender SmartScreen (implemented late last year) that will not accept the install even though it is code signed (see attached image).

As SmartScreen now requires an EV code signing certificate we are in the process of upgrading to that but in the meantime you may need to use User Account Control to authorise the installation.
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25th January
Posts: 5

Windows Defender is turned off on my machine. I start the setup.exe as adminstrator, when I click "Install", it just sits there and nothing happens - no pop ups of any sort.

25th January
Posts: 6

email me with your phone number. We can look at the issue through a teamviewer session.
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26th January
Posts: 5

Just to close this out, there was a problem with administrative rights on my machine. When the individual components were installed separately with administrative rights, it all seemed to work.

26th January
Posts: 6

To assist any other users who do not have admin rights on their PC and are not allowed to log in as an administrator the process is (You must have an admin password to do this).

If you do not have the admin password then installation will require some-one with those rights to do the install.

1. Uncheck all but Ni-Visa and install. You will need to use the admin password when asked.
2. Uncheck all but the Cleverscope application and install. You will need to use the admin password when asked.
3. Plug in the Cleverscope
4. Open Device Manager with elevated privileges
5. Locate the Cleverscope and change the driver by navigating to the Cleverscope/Drivers folder and selecting it.

[editor:html]  
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